Refund and Returns Policy – Offline Wellversed

Overview

Shipping: Shipping times may vary from location to location and are subject to change in real-time based on logistic circumstances. Our team will provide constant support in case you face any issue with delivery.

In case any product is damaged on receipt, and you don’t accept the packet at the time of the delivery due to a torn or damaged product, a replacement will be provided to you depending upon the facts and circumstances of each case.

If anything is unclear or you have more questions feel free to contact our customer support team at support@wellversed.in

Product cancellations are not possible after you place the order, however you can reject the package at your door step.

Non-Returnable Items: Several types of goods are exempt from being returned including but not limited to the following

Gift cards & Wallet Balance
Health Transformation Plans & Diet Plans
Downloadable software products
All edible products which are of exacts specifications (weight, ingredients & nutritional information) as mentioned on our website www.wellversed.in

Returns:

To complete your return, we require

A receipt or proof of purchase.
A clear picture of the issue with the product.
You are in possession of the product to be returned. Products that have been disposed off cannot be requested for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection of the product against your claim.

The cost of returning the product to the Company has to be borne by the customer.

If the reported problem with the returned product is verified, the customer will get a reimbursement for the product along with the return shipping cost upon submitting the proof of the cost of return shipping.

Non-Refundable Situations: There are certain situations where no refunds are granted (if applicable)

Product with obvious signs of use or tampering (open seal/packaging).
Refund request raised after 48 hours or more post delivery.
Weight of delivered product is lesser than weight of returned product.
Return shipping is initiated 144 hours after delivery time.

Refunds (if applicable):

If a problem is reported in a product, the product needs to be shipped back to the Company for verification. The claim of the customer will be verified by our unbiased experts and appropriate action will be taken based on the outcome of such an inspection.

Based on the outcome of the inspection, you may receive a replacement of the products or get a refund of purchase amount – a decision that is evaluated on a case-by-case basis.

We only replace/refund an item if they are defective or damaged.

Refund Criteria:

The Return & Replacement of the orders are only approved for the below situations.

Incorrect Product Delivered
Expired Product Delivered
Missing Products in the order.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@wellversed.in.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.